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TRAINING - Customer Service and Complaint Handling

Customer Service and Complaint Handling

Target Participants: Middle management and general staff


Suggested Class Size: 25


Duration: 09:00 – 12:00 or 14:00 – 17:00

Objective: To instill customer and service-oriented mindset, and to learn the principles and techniques of customer service enhancement.

Highlights of the Program

  1. Understanding the current customer service culture    

  2. How to prevent customer complaints through early resolution of problems

  3. Skills and attitude in communication with clients  

  4. How to deal with difficult customers

  5. “Five Senses Customer Service”

  6. Cases sharing

  7. Role play exercises






時間:09:00 – 12:00 或 14:00 – 17:00



  1. 評估現時之顧客服務文化

  2. 如何透過及早介入以防止出現顧客投訴

  3. 與顧客溝通的技巧及態度

  4. 如何處理挑剔的顧客

  5. 「五感顧客服務模式」

  6. 個案分享

  7. 角色扮演練習

Contact us for service enquiry.

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