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TRAINING - Interpersonal and Communication Skills

Interpersonal and Communication Skills

Target Participants: Middle management and general staff


Suggested Class Size: 25


Duration: 09:00 – 17:00

Objective: To enable the participants to develop stronger interpersonal and communication skills useful for success in their careers

Highlights of the Program

  1. Overview of interpersonal skills and Communication Model

  2. Awareness of self and others; differentiating between submissive, aggressive and assertive behavior types

  3. Effective communication skills for enhancing external relationship with customers

  4. Effective communication skills for enhancing internal relationship with colleagues

  5. Delegate and handle criticisms effectively

  6. Role play practice in a variety of scenarios

  7. Video cases sharing

  8. Experiential exercise






時間:09:00 – 17:00



  1. 人際及溝通技巧整體概念

  2. 知己知彼:三種常見行為偏向

  3. 如何有效與顧客溝通

  4. 如何有效與同事及上司溝通

  5. 如何有效授權及處理批評

  6. 角色扮演練習

  7. 錄像個案分享

  8. 體驗式活動

Contact us for service enquiry.

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