Target Participants: Management and supervisory staff

 

Suggested Class Size: 25

 

Duration: 09:00 – 17:00

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Objective: To enhance participants’ knowledge of the concepts and principles of problem-solving and decision making; and to develop participants’ capability in applying creative thinking to solve workplace problems.

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Highlights of the Program

1. Understanding the relationship between problem solving and decision making

2. 5-Step problem solving roadmap

3. Problem solving techniques

4. Creative problem solving: Design Thinking, Six Thinking Hats, Lateral Thinking

5. Think out-of-the-box by shattering assumptions

6. Team problem solving 

7. Mental process of decision making

8. Decision making tools

9. Cases sharing

10. Experiential exercises

11. Group practice exercise

對象：督導及管理人員

 

建議每班人數：25人

 

時間：09:00 – 17:00

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培訓目的：提升參加者對解難及決策的概念與原則的認識；提升參加者應用創意解難的能力。

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課程內容簡介

1. 認識解難與決策的關係

2. 解決問題的五個步驟

3. 解難技巧

4. 創意解難：設計思維、六項思考帽、水平思考

5. 打破假設，跳出固有框框

6. 團隊解難

7. 決策的思維方法

8. 決策工具

9. 解難及決策個案分享

10. 通過體驗式活動學習

11. 小組解難練習