Target Participants: Management and supervisory staff

 

Suggested Class Size: 25

 

Duration: 09:00 – 17:00

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Objective: To help participants understand the concepts, roadmap, tools and practices in implementing process improvement initiatives

 

Highlights of the Program

1. Definitions, concepts and roadmap of process improvement and reengineering

2. Identification of core processes and process stakeholders

3. Process improvement tools and techniques; process redesign templates

4. Change execution: solicit buy-in and consensus building, handle change resistance

5. Cases sharing (from business, government, and non-profit sectors)

6. Group discussion, peer learning and sharing, games and activities

7. Group practice exercise on process improvement

對象：督導及管理人員

 

建議每班人數：25人

 

時間：09:00 – 17:00

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培訓目的：協助參加者了解流程改善的概念、工具、路線圖及方法。

 

課程內容簡介

1. 流程改善及流程創新的定義、概念，以及推行路線圖

2. 機構核心流程及流程持份者

3. 流程改善工具及技巧；常用流程改善構思

4. 推行改革：如何爭取認同及凝聚共識、如何處理變革阻力

5. 個案分享 (商界、政府，及非牟利機構個案)

6. 小組討論、分享、遊戲、活動

7. 小組研習真實流程改善個案